Article ID: 289972 - View products that this article applies to.
This article was previously published under Q289972
When you send a Microsoft Outlook Rich Text formatted message in Microsoft Outlook, and you insert an attached file in the message body, the message is received in Hypertext Markup Language (HTML) format and the attachments are not displayed in the message body (inline). The characters <<AttachmentName>> appear in the message body where you inserted the attachment.
The attachments are received, but they are not inline.
This behavior occurs for Internet recipients and Outlook Contacts when you set the Let Outlook decide the best sending format option in Outlook 2002 instead of specifying Outlook Rich Text format for the specific contact.
NOTE: The Let Outlook decide the best sending format option is the default setting for new contacts and messages that you send to addressees that are not in your address book.
If you send to Microsoft Exchange Server recipients in an organization, attachments are not displayed inline if you send in a format other than Outlook Rich Text format.
To resolve this behavior, change the Internet format specification for the contacts to use Outlook Rich Text format when you send to Internet recipients. To do this:
Use the following steps to set the default message format for Exchange Server recipients: