Article ID: 290228 - View products that this article applies to.
This article was previously published under Q290228
For a Microsoft Office 97 version of this article, see 161437
In a Microsoft Office program, when you click Open on the File menu, select a File Transfer Protocol (FTP) site, and then click Open, you may receive error messages that are similar to the following:
Cannot connect to the FTP server on the computer named 'ftp.microsoft.com'.
The folder 'ftp://ftp.microsoft.com/' isn't accessible. The folder may be located in an unavailable location, protected with a password, or the filename contains a / or \.
This problem may occur if your computer is connected to the Internet by a proxy server, and if the FTP proxy settings in Microsoft Internet Explorer are not correct.
To prevent this problem, correct the FTP proxy settings. To do this, follow these steps:
If you still cannot connect to an FTP site, ask your network administrator whether you are referring to the correct FTP gateway server.
To verify the FTP server name, follow these steps:
In Microsoft Office XP and in the 2007 Microsoft Office programs, you can use the Open dialog box to connect to an FTP site on the Internet and a local intranet. To do this, follow these steps:
When you access an external FTP site through Internet Explorer, only the Hypertext Transfer Protocol (HTTP) proxy settings must be correct. This is true because Internet Explorer uses the HTTP protocol, the standard protocol for accessing information on the World Wide Web, to emulate FTP when you connect to an FTP site.
Office programs require that the FTP proxy settings be correct when you access an external FTP site. This is required because these programs do not use the HTTP protocol to emulate FTP. Instead, the FTP proxy settings are used.
If you click to select the Use the same proxy server for all protocols check box in the Internet Options Control Panel, you may not be able to access external FTP sites with Office programs.
Article ID: 290228 - Last Review: September 12, 2011 - Revision: 8.0