You cannot preview Office documents in shared folders by using Outlook Web App in an Exchange Server 2013 environment

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Article ID: 2902938 - View products that this article applies to.
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You cannot preview Microsoft Office documents that are attached in shared folders by using Microsoft Outlook Web App in a Microsoft Exchange Server 2013 environment.


This issue occurs because shared mailboxes use the SecurityIdentifier value to identify the logged-on user’s address. However, Exchange returns the mailbox address instead of the logged-on user’s address to the value when you view the documents by using Outlook Web App.


To resolve this issue, install the following cumulative update: 
2892464 Description of Cumulative Update 3 for Exchange Server 2013


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


Article ID: 2902938 - Last Review: November 25, 2013 - Revision: 3.0
Applies to
  • Microsoft Exchange Server 2013 Enterprise
  • Microsoft Exchange Server 2013 Standard
kbqfe kbfix kbsurveynew kbexpertiseinter KB2902938

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