Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
Error message when you use Web query to a secure Web page (HTTPS://) in Excel: "Unable to open"
Article ID: 290347 - View products that this article applies to.
This article was previously published under Q290347
In Microsoft Excel, when you create a Web query from a site that uses the Secure Hypertext Transfer Protocol (https://), you may receive an error message that resembles the following error message:
Note In this message, address is the Uniform Resource Locator (URL) of the secure Web page that you are trying to connect to.
Unable to open address. Cannot download the information you requested.
This issue occurs when Excel cannot initiate a connection because of the settings on the secure Web server.
To test whether Excel is able to connect to a particular Web page, follow these steps: