Article ID: 290361 - View products that this article applies to.
This article was previously published under Q290361
For a Microsoft Office 2000 version of this article, see 218853
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.
This article contains information about how to troubleshoot and remove invalid page faults that occur in module Kernel32.dll when you work with a Microsoft Office XP program on a computer that is running Microsoft Windows 98. A Kernel32.dll message is similar to the following
where Program name is the name of the Office XP program that you are using.
Program name caused an invalid page fault in module Kernel32.dll
For more information about troubleshooting OfficeKernel32.dll issues in earlier versions of Office, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/218873/ )Troubleshooting Office 2000 Kernel32.dll errors under Windows 95
(http://support.microsoft.com/kb/190517/EN-US/ )OFF: Troubleshooting Office Kernel32.dll Errors Under Windows 98
When an invalid page fault occurs, an unexpected event occurs in Windows. An invalid page fault indicates that a program improperly tried to use random access memory; for example, when a program or a Windows component reads or writes to a memory location that is not allocated to it. When this occurs, the program can potentially overwrite and damage other program code in that area of memory.
An invalid page fault can occur when parameters are passed between programs and Windows. An invalid parameter can cause a program to run invalid instructions, which results in an invalid page fault. This behavior typically occurs because a program incorrectly passes data that Windows or a Windows-based program cannot interpret.
NOTE: Follow the steps in each of the sections in this article in the order in which they are presented. Because invalid page faults are typically caused when two or more programs interact, skipping steps can increase the time that it takes to identify the problem.
Determine Whether the Problem Is DocumentedMany Kernel32.dll errors are already documented in the Microsoft Knowledge Base and have solutions. For more information, query on the following words in the Microsoft Knowledge Base:
"invalid page fault" kernel32.dllNOTE: To narrow your search, you can add the program name in which the problem occurs at the end of the query.
Check for a Valid Temporary Folder, and Delete Temporary FilesThere should be at least 20 megabytes (MB) of free space on the hard disk that contains the temporary folder. To check for a temporary folder and delete excess files from that folder, follow these steps:
Start Windows in Safe ModeWindows has a built-in troubleshooting mode called Safe mode. It bypasses startup files and uses only basic system drivers, including basic networking. When you start Windows in Safe mode, Windows uses only the mouse, keyboard, and standard video graphics adapter (VGA) device drivers. This makes Safe mode useful for isolating and resolving error conditions that are caused by both real-mode and Windows-based drivers. Windows also has troubleshooting features that can help you identify the problem. To start Windows in Safe mode and make the additional troubleshooting features available, follow these steps:
For additional information about determining whether Windows is using protected-mode drivers, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/151634/EN-US/ )Protected-Mode CD-ROM Drive Support in Windows
Check the Hard Disk for Disk Errors and FragmentationUse the ScanDisk program to check the hard disk for lost clusters and other file allocation table (FAT) errors and to test the integrity of the hard disk. You can also use the ScanDisk program to repair any of these problems. To run ScanDisk, follow these steps:
Turn Off the CD-ROM Drive CacheIf the error message appears while you are reading from a CD-ROM drive, try turning off the CD-ROM drive cache. This may make the drive more reliable but it does reduce performance. To turn off the CD-ROM drive cache, follow these steps:
Verify That the CD-ROM Is Clean and UnscratchedIf the error message appears while you are installing from a CD-ROM, verify that the CD-ROM is clean. You can wipe the CD-ROM with a soft, lint-free cloth. Also ensure that there are no large scratches on the CD-ROM. If the CD-ROM is damaged and unreadable, error messages may appear during installation.
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/266700/EN-US/ )OFFXP: Troubleshoot Installation from Compact Disc Media
Check for a Damaged Swap FileThe Kernel32.dll error also can appear if your Windows swap file is damaged. To create a new swap file, restart the computer in MS-DOS mode, delete the Win386.swp file in the Windows folder, and then restart the computer. To create a new swap file, follow these steps:
Damaged Custom ProfileDamaged custom profiles also sometimes cause Kernel32.dll errors. Deleting and recreating the profile can sometimes resolve this problem.
If you are using the Office system policy templates that are included in the Microsoft Office XP Resource Kit, you must use the version of the System Policy Editor that is included in the Microsoft Office XP Resource Kit.
NOTE: The System Policy Editor that is included with Windows 98 does not work with Office XP. Be sure to install the latest version of the System Policy Editor from the Microsoft Office XP Resource Kit or from Windows NT Server 4.0 with Service Pack 6. You can download OrkTools.exe, a self-extracting file that contains Poledit.exe and the Office system policy templates, from the following Microsoft Office XP Resource Kit Web site:
System Policy Editor and Templates
Remove and Reinstall the ProgramIf the problem occurs after you run the Setup program, some of the dynamic link library (.dll) files may be damaged. To troubleshoot this problem, first completely remove the program. After you completely remove the program, reinstall the program. Follow these steps to reinstall:
Check for Software UpdatesOutdated and incompatible software also can cause error messages to appear. Check with the manufacturer of the computer for various software updates, such as BIOS updates, OEM Windows updates, and hardware driver updates such as CD-ROM drivers. If you are using third-party partitioning software--for example, EZDrive or Ontrack Disk Manager--verify that you have the most recent versions of these products.
Scan the Computer for VirusesIf a virus is present on your computer and has damaged some files, Kernel32.dll error messages can appear when you use a program. Scan the hard disk and floppy disks with a virus detector. If the virus detector finds a virus on your computer, remove the virus before you run the Office program again.
NOTE: Do not run a virus detector terminate-and-stay-resident (TSR) program while you run any of the Office programs, including the Setup program. Run a virus detector before you run the Setup program, and then disable it.
Check for Registry DamageWhen you start Windows in Safe mode, Windows does not read the entire registry. Therefore, damage to the registry may not be evident when you run Windows in this mode. You may have to replace the existing registry (System.dat) with a backup to determine whether the problem is caused by a damaged registry. Use one of the following methods to troubleshoot a damaged registry.
Method 1: Use Registry CheckerWindows includes a tool called Registry Checker that can scan your registry for damage, and, if necessary, restore a backup of the registry. Follow these steps to use Registry Checker to scan your registry:
For additional information about Registry Checker, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/183887/EN-US/ )Description of the Windows Registry Checker Tool (Scanreg.exe)
(http://support.microsoft.com/kb/183603/EN-US/ )How to Customize Registry Checker Tool Settings
(http://support.microsoft.com/kb/184075/EN-US/ )Description of Microsoft System Information (Msinfo32.exe) Tool
Method 2: Restore the System.1st FileTo restore your System.1st file, follow these steps:
NOTE: The System.1st file is a backup of the registry that is created during the final stage of a Windows installation. When you restart your computer, Windows Setup starts at the "Setting up hardware and finalizing settings" phase of Setup.
If replacing the System.dat file with the System.1st file resolves the issue, the problem may be related to registry damage. You may have to reinstall programs and device drivers that you installed after you installed Windows to update the new registry.
If the issue is not resolved, restore the original registry. To do this, follow these steps:
Reinstall Windows in a New FolderUse this method only after you try all of the troubleshooting steps in this article. If you reinstall Windows in a new folder, you must reinstall all Windows-based programs under the new Windows installation.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/290121/ )How To Install Windows 98 to a New Folder to Troubleshoot Problems in Office XP
Turn Off Enhanced BIOS FeaturesMost computers have several enhanced settings that allow the computer to fully use the computer hardware. These high-speed settings can cause the system to become unstable. Turning off these features can make the computer more stable. Contact your computer manufacturer for information about entering the basic input/output system (BIOS) and changing the BIOS settings. You can enter the BIOS on most systems immediately after you turn on the power. Typically a keystroke, such as DEL, is required to enter the BIOS. The following are the common features that can interfere with Office programs:
WARNING: Incorrectly altering hardware BIOS settings can cause serious problems that can cause your computer to fail to start or function correctly. Microsoft cannot guarantee that problems that result from the incorrect setting of hardware BIOS options can be solved. Alter the hardware BIOS settings at your own risk.
Check HardwareIf you exhaust all other troubleshooting steps and you are still receiving error messages, it is possible that one or more pieces of your hardware are incompatible with Windows or are damaged. To identify a problem with your computer hardware, contact your computer vendor.
Badly seated memory or bad memory has been reported to cause Kernel32.dll error messages. Switching memory around in the motherboard memory banks has been known to correct some of these issues.
It has also been reported that running the Atron 380 Bus Mastering Ethernet Card can cause Kernel32.dll errors. Removing this card from the computer may resolve these error messages.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For information about how to contact the third-party companies mentioned in this article, visit the following Microsoft Web site:
Article ID: 290361 - Last Review: July 20, 2012 - Revision: 7.0
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