Article ID: 2904439 - View products that this article applies to.
The Microsoft Lync 2013 client may experience issues with one-way audio when the user applies the Hold feature during a call to or from the public switched telephone network (PSTN). The user of the Lync 2013 client will be unable to use the Resume feature to regain two-way audio functionality for the Voice over IP (VoIP) call.
Additionally, the Lync 2013 client displays the following error notification:
Call could not be put on hold
This issue may occur when the following conditions are true:
To resolve this issue, install the following cumulative update:
(http://support.microsoft.com/kb/2825630/ )Description of the Lync 2013 update 15.0.4551.1005: November 7, 2013
Contact us for more help
Connect with Answer Desk for expert help.