Article ID: 290771 - View products that this article applies to.
This article was previously published under Q290771
When you try to start Microsoft Word 97 or Microsoft Word 2000, the program does not start.
During startup of Microsoft Word, two of the events that occur are the loading of the Registry Data key and the loading of the Normal.dot global template, and any templates that are located in the Word Startup folder or Office Startup folder. If any of these items is damaged, Word may fail to start.
Rename the Global Template (Normal.dot)NOTE: Renaming the Normal.dot template resets several options back to their default settings, including custom styles, custom toolbars, macros, and AutoText entries. For this reason, Microsoft strongly recommends that you rename the Normal.dot template instead of deleting it.
Certain installations may yield more than one legitimate Normal.dot file. These situations include multiple versions of Word running on the same computer, or several workstation installations on the same computer. In these situations, pay special attention, so that you rename the correct copy of Normal.dot.
The default location for the global template (Normal.dot) is in the following location.
Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition (Me):
C:\WINDOWS\Application Data\Microsoft\TemplatesWindows 95, Windows 98, or Windows Millennium Edition with profiles enabled:
C:\Windows\Profiles\username\Application Data\Microsoft\TemplateMicrosoft Windows 2000 or Microsoft Windows XP:
C:\Documents and Settings\username\Application Data\Microsoft\TemplatesFollow these steps to rename the Normal.dot template.
In Windows 95, Windows 98, Windows Millennium Edition, Windows NT 4.0, or Windows 2000:
Clear the Startup FoldersWord can automatically load templates, WLLs (Word libraries), and COM add-ins at startup. These files give Word added functionality. If one of these files is damaged, it can cause an invalid page fault (IPF) when you start Word. To correct this problem, follow these steps:
Delete the Word Data KeyImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
NOTE: Deleting the Data key resets several options back to their default settings, including the File menu MRU (most recently used) list, and many settings in the Options dialog boxes.
As a basic troubleshooting method, you can temporarily bypass these items by starting Word with the /a switch. To do this, follow these steps:
If Word does not start correctly when you use the /a switch, see the following Knowledge Base articles for additional information about troubleshooting startup problems in Word:
(http://support.microsoft.com/kb/168198/EN-US/ )WD97: Troubleshooting Invalid Page Faults in Word 97
(http://support.microsoft.com/kb/236319/EN-US/ )WD2000: Part 1: Troubleshooting IPFs and Exception Errors
(http://support.microsoft.com/kb/236383/ )WD2000: Part 2: Troubleshooting Invalid Page Faults (IPFs) and Exception Errors
(http://support.microsoft.com/kb/236423/EN-US/ )WD2000: Part 3: Troubleshooting Invalid Page Faults (IPFs) and Exception Errors)
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/259413/ )How to troubleshoot problems that may occur when you start or work in Word 2000, in Word 2002, and in Word 2003