The System Center Online service cannot find the machine-specific certificate for Asset Intelligence in the ALM store in Configuration Manager 2007

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Article ID: 2911369 - View products that this article applies to.
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Symptoms

The Asset Intelligence synchronization point re-enrolls with the System Center Online service in Microsoft System Center Configuration Manager 2007 every synchronization cycle. This behavior occurs even though the Asset Intelligence synchronization point was previously enrolled successfully.

The System Center Online service cannot find the machine-specific certificate for Asset Intelligence in the ALM store even when an apparently valid machine certificate is present. Therefore, an accumulation of machine certificates that are saved in the machine certificate store occurs in the ALM folder.

Additionally, error messages that resemble the following appear in the AIUpdateSvc.log file:

Note These are partial log entries. Other lines that are unrelated to this issue may appear in production log files.

Asset Intelligence Catalog Sync Service Information: 0 : date time GMT:Sync Now detected
Asset Intelligence Catalog Sync Service Verbose: 0 : datetime GMT:Writing to registry: lastPoll time
Asset Intelligence Catalog Sync Service Information: 0 : datetime GMT:Next scheduled sync time: 02/02/2014 00:00:00
Asset Intelligence Catalog Sync Service Verbose: 0 : datetime GMT:Next scheduled sync is at least another poll interval away.
Asset Intelligence Catalog Sync Service Verbose: 0 : datetime GMT:No retry key found
Asset Intelligence Catalog Sync Service Verbose: 0 : datetime GMT:Reading persisted settings from site server
Asset Intelligence Catalog Sync Service Verbose: 0 : datetime GMT:Reading network settings from registry
Asset Intelligence Catalog Sync Service Verbose: 0 : datetime GMT:Reading proxy server info
Asset Intelligence Catalog Sync Service Information: 0 : datetime GMT:Using proxy: Server=<Your Proxy Server>, Credentials=<Your Credential for Proxy>
Asset Intelligence Catalog Sync Service Information: 0 : datetime GMT:Authentication: Did not find machine certificate in ALM store
Asset Intelligence Catalog Sync Service Information: 0 : datetime GMT:Enrollment Certicate Path is 
Asset Intelligence Catalog Sync Service Verbose: 0 : datetime GMT:Created bootstrap cert from byte array
Asset Intelligence Catalog Sync Service Verbose: 0 : datetime GMT:Key container already exist. CryptAcquireContextW(CRYPT_MACHINE_KEYSET|CRYPT_NEWKEYSET) returns -2146893809
Asset Intelligence Catalog Sync Service Verbose: 0 : datetime GMT:Enrollment string: <Enrollment AccountID="e72756d8-8fe6-4bdd-90cb-31470ef06e18"><HardwareID>VjQtRU5VLVNQMi1TQTUAAAAAAAA=</HardwareID><PublicKey>MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQC0Ay9RI+GRjn4bwA0M7RGLv3fu8PAgpIagsoxf70OaSTbj70FD+aispqcji6GCyNFl04RGSS83snAlXAu1nc7gRaRq052slNUBOHBc2c8DIhdGHybWePzoGf4XZgn3KIIIj/M/33bYinlsHdfEDGKVOJzlNMu6B1YxhdeF0TGUaQIDAQAB</PublicKey></Enrollment>
Asset Intelligence Catalog Sync Service Information: 0 : datetime GMT:Redirected to URL https://sc.microsoft.com/CatalogService/service.svc
Asset Intelligence Catalog Sync Service Verbose: 0 : datetime GMT:

Asset Intelligence Catalog Sync Service Verbose: 0 : datetime GMT:Writing to registry FileSeqNo 3
Asset Intelligence Catalog Sync Service Information: 0 : datetime GMT:
=====================Data/Status copied to outbox=====================
Asset Intelligence Catalog Sync Service Verbose: 0 : datetime GMT:Machine Cert updated in ALM store


Note These error messages are repeated similarly in the log file.

Resolution

To resolve this problem, install the hotfix that is described in this article on the affected System Center Configuration Manager 2007 SP2 central primary site server.

Note This hotfix can be installed on a System Center Configuration Manager 2007 SP2 central primary site server that is running an x86-based or an x64-based version of an operating system.

Learn about the steps to deploy a hotfix to System Center Configuration Manager 2007.

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: 
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Service Pack 2 for System Center Configuration Manager 2007 installed.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart information

You do not have to restart the computer after you apply this hotfix.

Note We recommend that you close Configuration Manager Administration Console before you install this hotfix package.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

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The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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File nameFile versionFile sizeDateTimePlatform
Aiupdatesvc.exe4.0.6487.223496,94401-Feb-201020:05x86
Aius.msiNot applicable1,448,96001-Feb-201020:05Not applicable
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology Microsoft uses to describe software updates.

Properties

Article ID: 2911369 - Last Review: February 4, 2014 - Revision: 1.0
Applies to
  • Microsoft System Center Configuration Manager 2007
Keywords: 
kbqfe kbautohotfix kbfix kbhotfixserver kbsurveynew kbexpertiseinter KB2911369

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