Error message "c1041723" when you try to run the Mailbox Cleanup Agent in Exchange 2000

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This article was previously published under Q291151

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SYMPTOMS

When you try to run the Mailbox Cleanup Agent, you may receive the following error message:

You do not have the permissions required to complete the operation on the Information Store. ID no: c1041723

You also see the following event ID in the application log:

Event Type: Warning
Event Source: MSExchangeIS
Event Category: (6)
Event ID: 9548
Description: Disabled user/O=Organization/OU=Site
/CN=RECIPIENTS/CN=Mailbox does not have a master account SID.
Please use Active Directory MMC to set an active account as this
user's master account

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CAUSE

The disabled account listed in the 9548 event does not have an account set with the associated external account. Disabled accounts must have an account with this right.

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RESOLUTION

For each of the users listed in the 9548 Event IDs, follow these steps:

Open Active Directory Users and Computers.
On the View menu, click Advanced Features.
View the properties of a user who is listed in the 9548 event.
Click the Exchange Advanced tab, and then click Mailbox Rights.
In the Allow column, make sure that the Full mailbox access and Associated external account check box is selected for the Self account.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

903158 (http://support.microsoft.com/kb/903158/ ) A hotfix is available to modify the way that Exchange Server 2003 handles a disabled Active Directory user account that is associated with an Exchange Server 2003 mailbox

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