You receive a “There has been a network or file permission error. The network connection may be lost” error message when you work over a network in Word

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Article ID: 291156 - View products that this article applies to.
This article was previously published under Q291156
For a Microsoft Word 2000 version of this article, see 212347.
For a Microsoft Word 97 version of this article, see 122379.
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Symptoms

When you work over a network and you save a document in Microsoft Word, you may receive the following error message:
There has been a network or file permission error. The network connection may be lost.

File name.doc
In this message, File name.doc is the name of the document that you are trying to save.
To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message:
200932
For additional information about similar error messages, click the following article number to view the article in the Microsoft Knowledge Base:
291178 WD: Error messages when you attempt to save a file, or Word stops responding
305323 WD: "Network or file permission error" when you try to save a Word document on Novell NetWare server

Workaround

To work around this problem, use one of the following methods.

Method 1: Save the File to Your Local Disk

If you cannot save the file to a network drive or share, try to save the file to your local disk. To do this, follow these steps:
  1. With the file open, click Save As on the File menu.
  2. In the Save As dialog box, change the Save in box to the location to which you want to save the file, and then click Save.
  3. On the File menu, click Close to close the file.
At a later time, you may want to reopen the file that you saved on your local computer and then try to save the file on your network drive or share.

Method 2: Use a UNC Path in the Save Dialog Box

If you cannot save the file to a network drive or share as usual, try to save the file by using the UNC (Universal Naming Convention) path. To do this, follow these steps:
  1. On the File menu, click Save As.
  2. In the File name box, type the full UNC path to the location to which you are attempting to save. For example, type a UNC path similar to the following:
    \\server name\share\file name.doc
    NOTE: Alternatively, you can type the server name portion of the UNC path and then browse to the location to which you want to save your document.
  3. Click Save.

Method 3: Use a Mapped Drive

If you cannot save the file to a network drive or share as usual, try to save the file by using a mapped drive. To do this, follow these steps:
  1. Right-click Start and then click Explore on the shortcut menu.
  2. On the Tools menu, click Map Network Drive.
  3. In the Map Network Drive dialog box, select the drive letter and network location (drive or share) to which you want to connect, and then click OK or Finish.
  4. In Microsoft Word, click Save As on the File menu.
  5. In the Save As dialog box, change the Save in box to the mapped drive or share that you created in step 3, and then click Save.

Method 4: Try to Save the File at a Later Time

If the problem only occurs during certain times of the day, the cause may be excessive network traffic. Networks have physical limitations on the number of connections and the amount of data that can be transferred. If these limits are exceeded, you may receive the error message in the "Symptoms" section of this article when you try to save a file to a share. In this case, you can try to save the file at a later time.

References

For additional information about how to troubleshoot network issues, click the following article number to view the article in the Microsoft Knowledge Base:
308007 Troubleshooting Home Networking in Windows XP
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 291156 - Last Review: July 11, 2012 - Revision: 2.0
Applies to
  • Microsoft Word 2010
  • Microsoft Office Word 2007
  • Microsoft Office Word 2003
  • Microsoft Word 2002
Keywords: 
kbofficealertid kbsavefile kbopenfile kberrmsg kbnetwork kbprb KB291156

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