OFF2000: 'Detect and Repair' Installs Invalid Outlook Icon on the Desktop of Other Users

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Article ID: 291226 - View products that this article applies to.
This article was previously published under Q291226
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Symptoms

When you use Detect and Repair on a multiple-user computer that is running Microsoft Office 2000, an invalid Microsoft Outlook icon may be installed on the desktop of the other users that do not have Office 2000 installed.

Resolution

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Size   File name     
   ---------------------------------------------------
   13-Mar-2001  20:10  3,584  NoDesktopOutlookIcon.mst
				

Workaround

To work around this problem, have each user delete the Outlook shortcut that was installed on their desktop.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

More information


If you double-click the invalid Outlook shortcut, one of the following situations can occur:
  • The following error message is received:
    Cannot start Microsoft Outlook. A program error occurred. Quit Outlook and Microsoft Windows and then start again.
    -or-
  • The My Computer dialog box may open.
    -or-
  • The user may inadvertently use the incorrect mail client.

Properties

Article ID: 291226 - Last Review: October 26, 2013 - Revision: 3.0
Applies to
  • Microsoft Office 2000 Premium Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbpending kbbug kbfix KB291226

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