FIX: "Explorer.exe has generated errors" error message when you click the "Properties" of Outlook 2000 or search for files or folders

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This article was previously published under Q291343

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SYMPTOMS

When click Search on the Start menu to search for files or folders or you right-click the Microsoft Outlook 2000 icon on your desktop, and then click Properties, you may receive the following error message:

Explorer.exe has generated errors and will be closed by Windows. You will need to restart the program.

An error log is being created.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English-language version of this fix should have the following file attributes or later:

   Date       Time     Version       Size      File name     
   -------------------------------------------------------------
   6/15/2001   03:56p   1.0.3157.0   123,664   Mapistub.dll

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WORKAROUND

To work around this problem, start any Microsoft Office program before you search for files or folders by clicking Search on the Start menu or right-clicking the Microsoft Outlook 2000 icon on your desktop, and then clicking Properties.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Windows 2000 Service Pack 3.

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