In Microsoft Word 2002, when you open a document that
contains pictures and that was created in an earlier version of Word, some of
the pictures may be displayed as a partial red X or an entire red X.
This problem can occur if both of following conditions are
- The Word document was created in a version of Word earlier
than Microsoft Word 97 for Windows, Service Release 1.
- The Word document contains inserted bitmap (.bmp) files or
: This behavior also can occur with other graphics
Word uses either a red X or a generic picture (a circle,
square, and triangle) to represent any graphic or picture that it cannot
display. Word cannot display corrupted or damaged pictures; also, Word may lose
picture data in low-memory or low-resource situations.
After you open the document in Microsoft Word 2002, you
must manually restore the pictures in your document by following these steps
To correct this problem, follow these steps first:
- On the Tools menu, click Options, and then click the Save tab.
- Clear the Allow fast saves check
- On the File menu, click Save As, and then save the document with a new name. Restore the pictures
in this new document, and use this new version of the document from now
Follow these methods to determine the nature of the problem and
restore the pictures.
Method 1: Replace the Picture from the Original Source File
Follow these steps:
- Select and then delete the red X from the
- On the Insert menu, point to Picture, and then click From File.
- Select the original picture file, and then click OK.
Method 2: Open the Picture in Picture Editor; Paste It Back in the
Follow these steps:
- Double-click the picture to open it in the picture
- On the Edit menu, click Select All.
- On the Edit menu, click Copy.
- On the File menu, click Close & Return to
- In Word, click Paste on the Edit menu.
Method 3: Refresh the Field Results
If the picture is linked, refresh the field results.
For example, when you view field codes, you see a field similar to either of
the following fields:
: To view field codes in your document, press ALT+F9.
Make sure that the picture file (in this example: Picture.pcx) exists in the
Clipart folder. Select the field, and then press F9 to update the
When the field is updated, the graphics filter reads the
picture again. When this occurs, the picture display is refreshed, and the red
X is replaced with the expected picture.
Troubleshooting Steps If You Continue to See a Red X
In some cases, a red X is displayed in your document for reasons
other than those described in the "Cause" section of this article. An image can
be displayed as a red X if any of the following conditions is true:
- The image is a GIF or JPEG image that contains complex
formatting options such as animations, sounds, or progressive
- The directory specified as a temporary directory in Windows
does not exist.
- The image has been damaged, or some other aspect of the
document has been damaged.
- There is insufficient free space on your computer's hard
To determine whether any of these conditions is causing the
display problem, use the following methods.NOTE
: A document that was created in the pre-SR-1 release of Microsoft
Word 97 for Windows will continue to display red Xs until you repair the
pictures. That is, the damaged pictures are not corrected automatically when
you open your document in Word 2002. In this case, use the steps and methods in
the "Resolution" section of this article to recover the missing pictures.
Method 1: If the Image Is a GIF or JPEG Image
Many JPEG or GIF images that are downloaded from the Internet
contain complex formatting options such as animations, sounds, or progressive
displays. Word does not use these options. To modify the picture so that it
includes only those elements that Word uses, use a picture editing program to
save the picture in a simpler format:
- For a GIF graphic, lower the complexity to CIS GIF 87 or
87A rather than GIF 89A.
- For a JPEG picture, save the picture in the "simple" or
"baseline" format, without any progressive redraw features.
For more information about these picture formats, see the
documentation that accompanies your picture editing program.
Method 2: Verify That You Are Using a Valid Temp Directory
Verify that the SET TEMP and SET TMP lines in your Autoexec.bat
file are pointing to valid folders. To verify the SET TEMP and SET TMP lines in
the Autoexec.bat file, follow these steps:
- Click Start, and then click Run.
- In the Run box, type sysedit and then click OK. This command opens the System Configuration Editor.
- Click the Autoexec.bat window.
- In the Autoexec.bat file, look for a line that begins with
SET TEMP or SET TMP. These lines, if they exist, should be set equal to a valid
directory. Make note of any directory that is referenced.
NOTE: If the Autoexec.bat file does not contain a line that starts
with either of these commands, proceed to the next method.
- Right-click the Windows Start button, and then click Explore.
- In the Windows Explorer, verify that the directory that you
noted in step 4 is a valid directory.
If your computer is running Microsoft Windows NT, also verify
- Click Start, point to Settings, and then click Control Panel.
- Click System, and then click the Environment tab.
- On the Environment tab, verify the values for TEMP and TMP under User Variables. These values are the path to a directory. Note the directory
that is listed.
- In the Windows Explorer, verify that the directory noted in
step 3 is a valid directory. If the TMP setting is using wildcards (% signs),
create a directory called TMP in two places: C:\Tmp and C:\Winnt\Tmp.
NOTE: If your computer is running Microsoft Windows NT version 4.0,
verify that Service Pack 3 (SP3) or later is installed. This resolves a problem
in which the SET TMP in user variables can be accidentally reset.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
How to obtain the latest Windows NT 4.0 service pack
Method 3: Verify That Your Graphics File Is Not Damaged
If you see a partial re-draw of the picture before it becomes a
red X, or if the size of your graphics image is not what you expect, the image
may be damaged (corrupted).
To see the size of your graphics file,
follow these steps:
- Click the picture to select it.
- On the Format menu, click Picture.
- In the Format Picture dialog box, click the Size tab.
- Verify the size of the picture by using the numbers under Original Size near the bottom of the dialog box.
If the size reported is not what you expect the intact picture
to be, the graphics file may be damaged. If the size reported is
1-inch-by-1-inch, there is a different problem, and you must try some other
workarounds to resolve the problem.
To restore the picture, follow
- Open the picture in a graphics editing program, such as
Microsoft Photo Editor.
- Save the file in a different file format.
- Attempt to insert the saved file back into your
In some cases, a red X in your document indicates that some
other aspect of the document has been damaged. If you receive an "unable to
open file" error message, or if you receive an invalid page fault (IPF) when
you open the file, some other aspect of your document may be
Method 4: Verify That There Is Sufficient Free Space on the Primary Hard Disk
To verify how much free disk space exists on your computer's hard
disk drive, follow these steps:
- Double-click My Computer on the desktop.
- Right-click the primary hard disk (for example, drive
- Click Properties.
- The amount of free disk space should be 20 megabytes (MB)
There is no minimum amount of free disk space required to run
Office programs. However, most computers require a certain amount of free space
(usually around 20 MB) to open, close, and save files and to print
If your computer's hard disk has less than 20 MB of free
disk space available, you may consider removing unused data files, temporary
files, or temporary programs. After you free 20 MB or more on the primary hard
disk, restart Windows and open the file again.
Article ID: 291346 - Last Review: October 16, 2006 - Revision: 2.3
- Microsoft Word 2002 Standard Edition
|kbopenfile kbinfo kbfaq kbfix kbgraphic kbprb KB291346|