Article ID: 2913465 - View products that this article applies to.
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Symptoms

Assume that you install Microsoft Lync for Mac 2011 in a MacBook Air laptop. You try to make a video call by using Lync for Mac 2011. In this situation, you receive the following error message:
Your webcam is not available. Make sure that your webcam is correctly configured and is not being used by another application. Then start the call again.

Cause

This issue occurs because the new FaceTime camera in a MacBook Air laptop does not support the SequenceGrabber API. Therefore, the camera does not work in Lync for Mac 2011.

Resolution

To resolve this issue, install the following cumulative update:
2909662 Description of the Microsoft Lync for Mac 2011 14.0.7 update

More information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products. 

Properties

Article ID: 2913465 - Last Review: December 12, 2013 - Revision: 1.0
Applies to
  • Microsoft Lync for Mac 2011
Keywords: 
kbqfe kbfix kbsurveynew kbexpertisebeginner kberrmsg KB2913465

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