Article ID: 2913468 - View products that this article applies to.
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Symptoms

Assume that you make a call by using Lync for Mac 2011. In this situation, you cannot use the dual tone multi-frequency (DTMF) functions in the dial pad during the call. Additionally, you may encounter the following issues:
  • You cannot use mouse to enter digits in the dial pad.
  • You cannot use keyboard to delete the digits you enter in the dial pad.

Workaround

To work around the DTMF issue, you must use an external DTMF pad or use another dial pad for Lync to send a DTMF signal.

Resolution

To resolve these issues, install the following cumulative update:
2909662 Description of the Microsoft Lync for Mac 2011 14.0.7 update

Properties

Article ID: 2913468 - Last Review: December 12, 2013 - Revision: 1.0
Applies to
  • Microsoft Lync for Mac 2011
Keywords: 
kbqfe kbfix kbsurveynew kbexpertisebeginner KB2913468

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