Article ID: 2913477 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You sign in to Microsoft Lync for Mac 2011 by using a laptop in a corporate network.
  • You make the laptop hibernate. And then you start the laptop in an external network.
  • You try to sign in to Lync for Mac 2011.
In this scenario, Lync for Mac 2011 takes up to 5 minutes to connect to a front-end server and finish signing in.

Cause

This issue occurs because Lync for Mac 2011 tries to reconnect to the front-end server by using the TCP port that does not support external access.

Resolution

To resolve this issue, install the following cumulative update:
2909662 Description of the Microsoft Lync for Mac 2011 14.0.7 update

Properties

Article ID: 2913477 - Last Review: December 12, 2013 - Revision: 1.0
Applies to
  • Microsoft Lync for Mac 2011
Keywords: 
kbqfe kbfix kbsurveynew kbexpertisebeginner KB2913477

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