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Your toolbars are missing, your menu bar is missing, or your personalized settings are not retained when you start Word
Article ID: 291484 - View products that this article applies to.
This article was previously published under Q291484
This article is a consolidation of the following previously available article: 242368
When you start Microsoft Word, you may experience one of the following symptoms:
To restore your toolbars, menus, or personalized settings, use one of the following methods as appropriate to your situation.
For more information about full screen mode, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/290947/ )Menus and toolbars disappear and "Repeat Value:8" is displayed on Status bar
Note If you cannot see the menu bar, press ALT+V to display the View menu, and then press T to display the Toolbar menu.
Quit and restart Word. If Word starts correctly, you have resolved the issue. The issue is that the default toolbars and menu bar were turned off when you quit Word, and Word retained those settings.
If you are starting Word by using a shortcut, check the command line that the shortcut is using for the name of a macro. To do this, follow these steps:
For more information about the command-line switches that can be used to start Word, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/210565/ )WD: Word Startup (command-line) switches and their purpose
A Program (Such as a Word Add-In) Modified the User Interface, Hiding Toolbars or Changing Your Settings
Step 1: Start Word by Using Default SettingsStarting Word by using the /a switch on a command line causes Word to use the default settings for all options and prevents add-ins and global templates from being loaded.
The /a switch allows you to start Word without loading the following components:
In the following example, assume that Word is located in the following folder:
C:\Program Files\Microsoft Office\Office10Note You may have Word installed to a different folder.
To start Word by using the /a switch, follow these steps:
Step 2: Rename the Global TemplateNote For an automated method of performing this step, please see the article listed in the section of this article.
To prevent formatting, AutoText, and macros that are stored in the global template (Normal.dot) from affecting the behavior of Word or the documents that are opened, rename your Normal.dot file.
Note Renaming your Normal.dot template allows you to quickly determine whether the Normal template is causing the issue in question. By renaming the Normal.dot template, you reset several options back to the default settings, including custom styles, custom toolbars, macros, and AutoText entries. For this reason, Microsoft strongly recommends that you rename the Normal.dot file.
Certain kinds of configurations may create more than one Normal.dot file. These situations include cases in which multiple versions of Word are running on the same computer or cases in which several workstation installations exist on the same computer. In these situations, be sure to rename all copies of Normal.dot. To rename your global template (Normal.dot), follow these steps:
In this case, the issue is a damaged Normal.dot template. You may need to change a few settings to restore your favorite options.
If the Normal.dot file that you renamed contains customizations, such as styles, macros, or AutoText entries that cannot be easily re-created, you may be able to copy those customizations from the old Normal.dot file to the new Normal.dot file by using the Organizer.
For more information about how to use the Organizer, click Microsoft Word Help on the Help menu, type organizer in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.
Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.
Fix it for me
To fix this problem automatically, click the Fix it button or link. In the File Download dialog box, click Run, and then follow the steps in the Fix it Wizard.
Fix this problem
Microsoft Fix it 50599
Let me fix it myselfNote For an automated method of performing this step, please see the article listed in the section of this article.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Note By renaming the Data key, you reset several options back to the default settings, including the Most Recently Used (MRU) file list on the File menu and many settings that you customize when you click Options on the Tools menu. Word rebuilds the Data key by using built-in default settings the next time that you start Word.
To rename the Data key, follow these steps:
For example, to automatically display the Formatting toolbar in print preview, follow these steps:
For more information about how to customize and create toolbars and toolbar buttons, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/291292/ )HOW TO: Work with toolbars and toolbar buttons: add, create, edit, delete, restore, and more in Word 2002
For more information about how to automate the troubleshooting of Word issues by removing certain key components that may be damaged or that may be causing a conflict with Microsoft Word, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/289506/ )How to install and use the Support.dot template in Microsoft Word 2002