Article ID: 291613 - View products that this article applies to.
This article was previously published under Q291613
For a Microsoft Outlook 97 version of this article, see 161790.
For a Microsoft Outlook 98 version of this article, see 181692.
For a Microsoft Outlook 2000 version of this article, see 195924.
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SYMPTOMS

Sent items may remain in your Outbox folder in Microsoft Outlook. Because the items do not leave the Outbox, you do not receive responses to messages, meeting requests, or task requests. In this situation, you do not receive a warning that the items have not left your Outbox until you quit Outlook. When you quit Outlook, you may receive the following message:
There are still e-mail messages in your Outbox. Would you like to exit anyway

Exiting in <15> seconds

CAUSE

This behavior occurs if you are working offline and one of the following situations is true:
  • You addressed the item to someone in your local Personal Address Book (PAB).
  • You use a Microsoft Exchange Service and addressed the item to someone in your synchronized Global Address List or your synchronized Outlook Address Book Contacts.
  • You use SendMail or Simple MAPI to send a mail message.

WORKAROUND

If you are working offline, Outlook cannot send the item because it does not have access to the e-mail server. Because the addressee is available in one of your local address lists, Outlook validates the address. However, Outlook does not provide an indication that the item remains unsent until you quit Outlook.

Outlook sends the messages the next time that you make a connection to your e-mail server by either working online or making a remote e-mail connection. To make a remote e-mail connection while you are working offline, follow these steps:

Outlook 2002 and Outlook 2003

  1. On the Tools menu, click Send/Receive.
  2. Click Work With Headers, and then click Download Headers.

Outlook 2007

  1. On the Tools menu, click Send/Receive.
  2. Click Download Headers in This Folder.

Outlook 2010

  1. Click the Send/Receive tab on the Ribbon.
  2. Click Send/Receive All Folders.

Properties

Article ID: 291613 - Last Review: September 20, 2011 - Revision: 5.0
APPLIES TO
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft Outlook 2010
Keywords: 
kbemail kbsendmail kberrmsg kbprb KB291613

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