Article ID: 291643 - View products that this article applies to.
This article was previously published under Q291643
For a Microsoft Outlook 2000 version of this article, see 252322
When you send or receive messages on an Internet Connection Sharing (ICS) client, the following error message may occur:
Microsoft Outlook can send and receive messages without any problems on the ICS host computer.
Task '<Account Name> - Sending' reported error (0x800CCC0D): 'Unable to find the e-mail server. Please verify the server information in your account properties.
This behavior can occur because Outlook cannot resolve the Simple Mail Transport Protocol (SMTP) and Post Office Protocol version 3 (POP3) names of "mail" from the ICS client if you use a Microsoft Windows-based computer that is configured as an ICS client in a small network and if the ICS host computer is connected to an Internet service provider (ISP) through a cable modem.
To resolve this behavior, change the POP3 and SMTP server names. To do this, use one of the following methods.
Method 1: Microsoft Office Outlook 2007
Method 2: Microsoft Office Outlook 2003 and Microsoft Outlook 2002
Some cable modem services do not accept the simple name of "mail" for POP3 and SMTP with an ICS client. The ICS host computer can use "mail," but not the ICS client.