Deleting Disabled SMTP Filter Attachment Rule Leaves Corrupted Rule

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Article ID: 292014 - View products that this article applies to.
This article was previously published under Q292014
This article has been archived. It is offered "as is" and will no longer be updated.
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SYMPTOMS

If you disable and then later remove (or delete) an SMTP Filter Attachment rule, it may not be removed from the tool. Instead, it may become corrupted. When this occurs, you cannot edit or remove the rule, and an entry that appears as a "disabled" icon appears, but the text title and description fields for the rule are blank.

You can configure SMTP Filter Attachment rules by following these steps:
  1. Start the ISA Management console.
  2. Click the server or array name, click Extensions, and then click Application Filters.
  3. Right-click SMTP Filter, and then click Properties.
  4. Click the Attachments tab.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:
   Date       Time    Version      Size     File name     Platform
   ---------------------------------------------------------------
   3/13/2001  4:37PM  3.0.1200.56  216,336  Smtpfadm.dll  Intel
				



NOTE: This hotfix only prevents future corruption in the Attachment rules area.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 292014 - Last Review: October 23, 2013 - Revision: 2.6
APPLIES TO
  • Microsoft Internet Security and Acceleration Server 2000 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbproductlink kbqfe kbhotfixserver kbprb KB292014

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