WD2002: Nothing Happens When You Click a Picture That Contains a Hyperlink

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Article ID: 292097 - View products that this article applies to.
This article was previously published under Q292097
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SYMPTOMS

When you click a picture that contains a hyperlink, nothing occurs. You are not connected to the hyperlink target as expected.

Or, If the hyperlink references a bookmark, the hyperlink does not work as expected.

Note When you click an AutoShape picture that contains a hyperlink, the hyperlink works as expected.

CAUSE

This problem may occur if all the following conditions are true:
  • You insert a text box into a document.

    -and-
  • You insert a picture into the text box.

    -and-
  • You insert a hyperlink into the picture.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date        Time  Size      File name
   --------------------------------------------- 
   18-Oct-2002 20:02 5,818,344 Winword.msp 
   18-Oct-2002 20:30 5,629,440 Winword_admin.msp
After the hotfix is installed, the following files will have the listed attributes or later:
   Date        Time  Version     Size       File name
   ---------------------------------------------------- 
   17-Oct-2002 21:59 10.0.4615.0 10,598,984 Winword.exe

WORKAROUND

Use one of the following methods to work around this problem.

Method 1: Convert the Text Box to a Frame

If your text box contains a picture with a hyperlink, you can convert the text box to a frame so that the hyperlinked picture works as expected. To do this, follow these steps:
  1. If the text box is on a drawing canvas, drag it off the canvas.
  2. Position the insertion point inside the text box, and the Text Box toolbar appears.
  3. On the Format menu, click Text Box.
  4. In the Format Text Box dialog box, click the Text Box tab, and then click Convert to Frame. Click OK if you receive the following message:
    When you convert this drawing object to a frame, some of the drawing object's formatting may be lost. Do you want to continue?

Method 2: Insert the Picture in a Table into the Text Box

If you insert a table into the text box, and then insert the picture into that table, a hyperlink that you insert in the picture works as expected. To do this, follow these steps:
  1. In the open document, position the insertion point in the text box that you want.
  2. On the Table menu, point to Insert, and then click Table.
  3. In the Insert Table dialog box, change the value in the Number of columns box to 1, change the value in the Number of rows box to 1, and then click OK.
  4. With the insertion point in the table cell, point to Picture on the Insert menu, and then insert the picture that you want.
  5. With the picture selected, click Hyperlink on the Insert menu, and then insert the hyperlink that you want.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

MORE INFORMATION

For additional information about how to insert pictures into a document, click the following article number to view the article in the Microsoft Knowledge Base:
291470 HOW TO: Place Text Over a Graphic in Word 2002
For more information about how to insert pictures, click Microsoft Word Help on the Help menu, type insert a picture in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.
For more information about frames, click Microsoft Word Help on the Help menu, type frames in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.

For more information about hyperlinks, click Microsoft Word Help on the Help menu, type hyperlink in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.

Properties

Article ID: 292097 - Last Review: February 27, 2014 - Revision: 5.4
APPLIES TO
  • Microsoft Word 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbfix kbofficexppresp3fix kbbug KB292097

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