Insert Address button does not use AddressLayout AutoText entry in Word

Symptoms

When you create an "AddressLayout" AutoText entry, the "AddressLayout" AutoText is ignored when you click Insert Address in the Envelopes and Labels dialog box.

When you click Insert Address in the Envelopes and Labels dialog box, the contact that you select is inserted into the address field, but the contact is not formatted according to your "AddressLayout" AutoText entry.

Workaround

To work around this problem, follow these steps:

1. Add the Address Book button to a menu or toolbar.
   
   To do this in Microsoft Word 2002 or in Microsoft Office Word 2003, follow these steps:
   

   1. On the View menu, point to Toolbars, and then click Customize.

   2. Click the Commands tab. Under Categories, click Insert.
      
      The available built-in buttons for the selected category are displayed to the right, under Commands.

   3. Scroll through the list of categories and find Address Book.

   4. Drag the Address Book button to the location that you want on a menu or toolbar.
      

   To do this in Microsoft Office Word 2007, follow these steps:

   1. Click the Microsoft Office Button, and then click Word Options.

   2. In the left pane, click Customize.
      

   3. In the right pane, select All Commands in the Choose commands from list, select Address book, click Add, and then click OK.
      

2. Copy and paste the address selection into the appropriate Envelopes and Labels address field.
   
   To do this in Word 2002 or in Word 2003, follow these steps:
   

   1. Open a blank Word document, and then click the Address Book button to select a name from your list.

   2. Click OK.

   3. Select the address, and then click Copy on the Edit menu.

   4. On the Tools menu, point to Letters and Mailings, and then click Envelopes and Labels.

   5. Click the Envelopes tab or the Labels tab, and then press CTRL+V to paste the address entry into the given address field.

   To do this in Word 2007, follow these steps:

   1. In Word 2007, open a blank Word document, and then click the Insert Address button on the Quick Access Toolbar to select a name from your list.

   2. Click OK.

   3. Select the address, and then press CTRL + C.

   4. Click the Mailings tab, click Envelopes or Labels in the Create group, and then press CTRL+V to paste the address entry into the given address field.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about how to modify the layout of an address book entry, click the following article number to view the article in the Microsoft Knowledge Base:

212345 How to modify the layout of an address book entry