Word stops responding when you click "Refresh" in Recipients dialog box

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Article ID: 292148 - View products that this article applies to.
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SYMPTOMS

When you try to refresh the Mail Merge Recipients list in Microsoft Word, you may receive one of the following error messages:
  • Microsoft Office Word 2007

    Error has occured: The connection for viewing your linked Microsoft Excel worksheet was lost.
    To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message:
    701433
  • Microsoft Word 2002

    Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.
    To view the details of the error signature, click the link in To see what data this error report contains, click here in the error dialog box. The following error signature appears:
    AppName      AppVer        ModName   ModVer       Offset
    ------------------------------------------------------------
    winword.exe  10.0.2627.0   Mso.dll   10.0.2625.0  0001492e 
    				

CAUSE

This problem can occur if the following conditions are true:
  • The source of the recipient list is a Microsoft Excel workbook.
  • While the Mail Merge Recipients dialog box is open, you edit the source of the list in Excel.
  • After you edit the list in Excel, you save and close the workbook.

WORKAROUND

Microsoft Office Word 2007

To work around this problem, reattach the data file.

Microsoft Word 2002

To work around this problem, close the Mail Merge Recipients dialog box in Word before you edit the source workbook in Excel.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 292148 - Last Review: February 27, 2014 - Revision: 4.1
APPLIES TO
  • Microsoft Office Word 2007
  • Microsoft Word 2002 Standard Edition, when used with:
    • the operating system: Microsoft Windows 2000
Keywords: 
kbnosurvey kbarchive kbofficealertid kbbug kberrmsg kbinvalidpagefault kbpending KB292148

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