All Word 2002 document page numbers are unexpectedly changed to 0 (zero)

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Article ID: 292158 - View products that this article applies to.
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SYMPTOMS

All the page numbers in a Microsoft Word document are unexpectedly changed to 0 (zero).

NOTE: This behavior causes the page numbers to be both displayed and printed as 0.

CAUSE

This behavior may occur if both of the following conditions are true:
  • You insert a table into the header or footer section of a Word document.

    -and-
  • You insert a drawing object into a cell in the table.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The English version of this fix should have the following file attributes or later:
Date          Time   Size       File name 
---------------------------------------------------------
02-Nov-2002   00:09  5,554,748  Winword.msp 
02-Nov-2002   00:54  6,630,980  Winwordff.msp

After the hotfix is installed, the following files will have the listed attributes or later:
Date         Time   Version      Size        File name 
-------------------------------------------------------- 
15-Oct-2002  03:31  10.0.4524.0  10,170,368  Winword.exe

WORKAROUND

To work around this issue, remove the drawing object from the table, and then insert the drawing object directly into the header or footer (not in a table cell).

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Properties

Article ID: 292158 - Last Review: February 27, 2014 - Revision: 4.3
APPLIES TO
  • Microsoft Word 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbqfe kbhotfixserver kbhotfixrollup kbfix kbbug KB292158

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