XCLN: How to Troubleshoot Reminders and Free/Busy Issues by Using the Exchange 32-Bit Client

This article describes how to use Microsoft Exchange Client version 4.0 or 5.0 (the Exchange client) to resolve issues with reminders that do not dismiss and individual clients that are publishing incorrect free-and-busy times.

You can use the Exchange Client to resolve issues that pertain to Outlook clients such as reminders that do not dismiss and individual calendar or free-and-busy issues. The exact location of this file varies depending on the operating system. Typically, Exchng32.exe is located in the Windows Messaging subfolder.

NOTE: The Exchange 32-bit client is not shipped with Outlook 2000.

Before you follow the procedure described in this section, try to start Outlook by using the /cleanfreebusy or /cleanreminders switch to start to troubleshoot these issues. If you start Outlook using the /cleanfreebusy or /cleanreminders switch, and your issue is not resolved, follow these steps:

1. Start the Outlook client.
2. Click the user's calendar, click Import/Export on the File menu, and then export the Calendar folder to a personal folder.
3. On the File menu, click Exit and Log off.
4. Start the Exchange Client.
5. Click the user's calendar, and then press DELETE.
6. Quit the Exchange Client.
7. Click Start, click Run, and then type the following command to restart Outlook:
   outlook.exe /resetfolders
   NOTE: You notice that the user has an empty Calendar folder.
8. Click the user's Calendar folder, click Import/Export on the File menu, and then import the file that you saved in step two.
9. Verify that the calendar data is successfully imported into the Calendar folder, and then test to see if the issues with reminders or free-and-busy issues still occur.

NOTE: You cannot perform this procedure when you use an Outlook client because Outlook does not allow you to delete default folders such as the Calendar folder. You cannot perform this procedure on the Inbox because you cannot delete the Inbox from either Outlook or Exchange client.