Error messages when you install an Office product or start Word

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Article ID: 292448 - View products that this article applies to.
This article was previously published under Q292448
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
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SYMPTOMS

When you install Microsoft Office or you start Microsoft Word, you may receive one or more of the following error messages:
Error 1904.Module path\MCPS.DLL Failed to register HRESULT -2147024893 Contact your support personnel.
NotePath is the full path to Mcps.dll on your administrative installation.
Error 1919. Error configuring ODBC data source: MS Access Database; ODBC Error 6: Component not found in the registry. Verify that the file MS Access Database files exists and you can access it.
Error 1919. Error configuring ODBC data source: dBASE files; ODBC Error 6: Component not found in the registry. Verify that the file dBASE files exists and you can access it.
Error 1919. Error configuring ODBC data source: Excel Files; ODBC Error 6: Component not found in the registry. Verify that the file Excel Files exists and you can access it.
Error 1919. Error configuring ODBC data source: Visual FoxPro Database; ODBC Error 6: Component not found in the registry. Verify that the file Visual FoxPro Database exists and you can access it.
Error 1919. Error configuring ODBC data source: Visual FoxPro Tables; ODBC Error 6: Component not found in the registry. Verify that the file Visual FoxPro Tables exists and you can access it.
Error 1919. Error configuring ODBC data source: dBASE Files - Word; ODBC Error 6: Component not found in the registry. Verify that the file dBASE Files - Word exists and you can access it.
Error 1919. Error configuring ODBC data source: FoxPro Files - Word; ODBC Error 6: Component not found in the registry. Verify that the file FoxPro Files - Word exists and you can access it.
Also, if you try to insert clip art into your document, you may receive one of the following error messages:
MCPS.DLL Failed to register HRESULT -2147024893 Contact your support personnel.
Clip Gallery encountered an error. Try restarting Windows, or reinstalling Microsoft Applications

CAUSE

This behavior occurs if all of the following conditions are true:
  • When you installed Office, the Clip Gallery feature was set to Run from Network.
  • You installed Office from an administrative installation on a Novell NetWare server.

RESOLUTION

To avoid this problem, set the Clip Gallery feature to Run from My Computer when you install Office.

If Office is already installed with the Clip Gallery feature set to Run from Network, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. In Control Panel, double-click Add/Remove Programs.
  3. In the Add/Remove Programs dialog box, click Microsoft Office 2000, and then click Change (on Microsoft Windows 2000) or click Add/Remove (on Microsoft Windows 95, Microsoft Windows 98, Microsoft Windows Millennium Edition (Me), or Microsoft Windows NT 4.0).
  4. In the Office Maintenance Mode dialog box, click Add or Remove Features.
  5. Expand Office Tools, click the down arrow next to Clip Gallery, and then click Run from My Computer. Click Update Now.
If the preceding method does not correct the problem, use one of the following methods.

Method 1

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
Import the ODBC registry keys from a working system into this system's registry, and then reinstall Office. To do this, follow these steps:
  1. Locate a working system that is similar to or a duplicate of this system.
  2. Run Regedit.exe, locate the ODBC keys, and then use the export option to back up the following keys to a floppy disk:
    HKEY_LOCAL_MACHINE\Software\ODBC
    HKEY_CURRENT_USER\Software\ODBC
    Select the ODBC key, click Registry, click Export registry key, select a location in the Save To box, give the key a name, and then click Save.
  3. On the system that is causing problems, repeat step 2, and then export a copy of both ODBC keys to the desktop.
  4. Insert the floppy disk that contains copies of the working ODBC keys into the system that is causing problems.
  5. Double-click each *.reg file that you copied. Click Yes when you are prompted to import this key into the registry.
  6. Restart the system, and then run Office Setup. Click Repair Office, and then click either Reinstall Office or Detect and Repair Errors in My Office Installation.

Method 2

Reinstall Windows into a new folder. Do not reinstall Windows over itself, because this is a registry error and will be propagated to the same installation.

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
266465 How to perform a parallel installation of Windows 2000 or Windows Server 2003
200378 How to install Windows 98 to a new folder to troubleshoot problems in Office 2000

Properties

Article ID: 292448 - Last Review: January 31, 2007 - Revision: 2.4
APPLIES TO
  • Microsoft Office 2000 Premium Edition
  • Microsoft Office 2000 Professional Edition
  • Microsoft Office 2000 Small Business Edition
  • Microsoft Office 2000 Standard Edition
  • Microsoft Office 2000 Developer Edition
  • Microsoft Project 2000 Standard Edition
  • Microsoft Word 2000 Standard Edition
Keywords: 
kbbug kberrmsg kbnofix KB292448

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