Article ID: 292460 - View products that this article applies to.
This article was previously published under Q292460
This article shows you methods of troubleshooting Safe Mode video problems. In Safe mode, the computer does not start the video adapter driver that is used during normal operations, so you need to use Device Manager to discover, update, roll back, or uninstall the video driver instead of accessing the Display properties.
Note It is not necessary to start the computer in Safe Mode to perform the tasks that are listed in this article.
Locate the video adapter in Normal modeTo locate the video adapter that is used in Normal mode:
Run the Display TroubleshooterTo run the Display Troubleshooter:
Update, roll back, or uninstall the video adapter driverTo view driver details, and to update, roll back, or uninstall the video adapter driver:
TroubleshootingWhen you start the computer in Safe mode, your video adapter resolution and colors may temporarily change in such a way that the windows and icons on your screen become very large, which may make it difficult for some windows to fit. This behavior is dependent on the type of video adapter that you are using.
Note: In Safe mode, you may notice an option to stop the VgaSave service if you follow these steps:
Contact us for more help
Connect with Answer Desk for expert help.