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OFFXP: Error Message When You Attempt to Install the Office XP Multilingual User Interface Pack

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Article ID:292495
Last Review:December 4, 2007
Revision:2.5
This article was previously published under Q292495

SYMPTOMS

When you install Microsoft Office XP and then attempt to install the Office XP Multilingual User Interface Pack, you may receive the following error message:
Microsoft Office XP Multilingual User Interface Pack Wizard requires Microsoft Office XP to be installed. Please install Microsoft Office XP prior to installing this product.

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CAUSE

This behavior occurs if you do not have the Enterprise edition of Office XP installed on your computer. You cannot install the Multilingual User Interface Pack if you have a retail edition of Office installed.

The error message you receive is worded imprecisely and should read as follows:
Microsoft Office XP Multilingual Pack Wizard requires an Enterprise edition of Microsoft Office XP to be installed before you install this product.

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RESOLUTION

To install the Office XP Multilingual User Interface Pack, be sure to remove the retail edition of Office currently installed on your computer. Then, install an Enterprise edition of Office. At that point, you can install the Multilingual User Interface Pack.

For more information about obtaining Enterprise editions of Office, please browse to the following Microsoft Web sites:
http://www.microsoft.com/licensing/resources/default.mspx (http://www.microsoft.com/licensing/resources/default.mspx)

http://office.microsoft.com/en-us/downloads/CD010198771033.aspx (http://office.microsoft.com/en-us/downloads/CD010198771033.aspx)

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION

To ensure that the Office XP product that you install is an Enterprise edition, use one of the following methods:
•On the Office XP CD-ROM, search for a folder labeled "ORK" (Office Resource Kit). If the ORK folder is present on your CD-ROM, the Office XP product is an Enterprise edition.

-or-
•Check the .msi file name on the root of the Office XP CD-ROM. If the .msi file name has "ret" appended to it (for example, "Proret.msi"), it is a retail edition. None of the Enterprise editions have "ret" in the .msi file name.
Microsoft distributes Microsoft Office XP Professional and Microsoft Office XP Standard as both retail products and Enterprise editions. Microsoft Office XP Small Business is distributed only as a retail product, and Microsoft Office XP Professional with FrontPage is distributed only as an Enterprise edition.

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REFERENCES

For additional information about determining which version of Office XP that you are installing, click the article number below to view the article in the Microsoft Knowledge Base:
290134 (http://support.microsoft.com/kb/290134/EN-US/) HOW TO: Determine Whether You Have a Retail or Enterprise Edition of Office XP

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APPLIES TO
•Microsoft Office XP Professional Edition
•Microsoft Office XP Developer Edition
•Microsoft Office XP Multilingual User Interface Pack

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Keywords: 
kbbug kberrmsg kbpending KB292495

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