Article ID: 2926967 - View products that this article applies to.
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Consider the following scenario:
  • You have a device that runs Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2. 
  • The device connects to a digital media receiver (DMR) device. 
  • You start a Music app to play the songs on a playlist, and you set the volume to something other than 100.  
  • You use the Play To feature to play the playlist from the device to the DMR device.
In this scenario, the first song plays at the volume that you set, but the volume of the next song is reduced unexpectedly. Eventually, the volume goes down to zero. You can manually increase the volume, but it is reduced again on the next song. 

Note This issue does not occur if the Music app volume is set to 100.


To resolve this issue, install update 2919355. For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base: 
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates


Article ID: 2926967 - Last Review: July 2, 2014 - Revision: 2.0
Applies to
  • Windows 8.1 Enterprise
  • Windows 8.1
  • Windows 8.1 Pro
  • Windows RT 8.1
  • Windows Server 2012 R2 Datacenter
  • Windows Server 2012 R2 Essentials
  • Windows Server 2012 R2 Foundation
  • Windows Server 2012 R2 Standard
kbqfe kbfix kbsurveynew kbexpertiseinter KB2926967

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