Article ID: 2928106 - View products that this article applies to.
Consider the following scenario:
When you try to open the document in Microsoft Word by clicking Open in Word, the document is blank.
Sorry, Word Online ran into a problem opening this document. To view this document please open it in Microsoft Word.
To work around this issue, use the SharePoint 2010 Workflow Platform Type to create the workflow in SharePoint Designer 2013.
Note The template that's used for the content type must be based on the .docx Word document format.
This issue occurs when workflows that use the SharePoint 2013 Workflow Platform Type create a document in a list that's based on a template from a content type.
Still need help? Go to the Office 365 Community
Article ID: 2928106 - Last Review: June 4, 2014 - Revision: 5.0
Contact us for more help