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Warning: The retired, out-of-support Internet Explorer 11 desktop application has been permanently disabled through a Microsoft Edge update on certain versions of Windows 10. For more information, see Internet Explorer 11 desktop app retirement FAQ.

Symptoms

When you use Internet Explorer 11 to browse a Google webpage on Windows 8.1, you receive the following error message:

This page can't be displayed.

Then, when you refresh the webpage, the webpage is displayed.

Cause

This issue occurs if the Internet connection is established through certain proxy servers when the SPDY/3 protocol is enabled in Internet Explorer.

Resolution

Update information

To resolve this issue, install the most recent cumulative security update for Internet Explorer. To do this, go to Microsoft Update.

For technical information about the most recent cumulative security update for Internet Explorer, go to the following Microsoft website:

http://www.microsoft.com/technet/security/current.aspxNote This update was first included in security update 2925418.

For more information about security update 2925418 , click the following article number to view the article in the Microsoft Knowledge Base:

2925418 MS14-012: Cumulative security update for Internet Explorer: March 11, 2014

Workaround

To work around this issue, you can disable the SPDY/3 protocol on the Advanced tab in Internet Options.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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