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Article ID: 2928748 - View products that this article applies to. SymptomsConsider the following scenario:
CauseThis issue occurs because the Outlook From field uses the PR_USER_ENTRYID property that is the token of the user who logs into the message store. ResolutionTo resolve this issue, install the following service pack: 2926248
(http://support.microsoft.com/kb/2926248/
)
Description of Exchange Server 2013 Service Pack 1 WorkaroundTo work around this issue, change the From field to the shared mailbox address manually. StatusMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. More informationFor more information about shared mailboxes, go to the following Microsoft website: General information about shared mailboxes in Exchange Server 2013
(http://technet.microsoft.com/en-us/library/jj150498(v=exchg.150).aspx)
PropertiesArticle ID: 2928748 - Last Review: February 25, 2014 - Revision: 1.0
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