Article ID: 2929266 - View products that this article applies to.
Assume that you are using a computer has an Intel Centrino wireless device installed. You upgrade to Windows 8.1. In this situation, you may be unable to connect to your wireless network, you frequently lose connection, or you receive "Limited Connectivity" error messages.
This issue can occur because of one of the following reasons:
Method 1 - Update the Intel Centrino driverUpdating the driver for your Intel Centrino device may resolve the issue. You may be able to find updated drivers through Windows Update, or by going to http://intel.com
(http://intel.com/). For more information about updating drivers, click here
The driver version should be 188.8.131.52 or higher. To locate the version number of your Intel Centrino driver:
Method 2 - Change the configuration standard for the wireless routerIf your wireless router is configured for the 802.11n standard and is configured to use WEP for security, you will need to change the router’s settings. The preferred option is to change the security to WPA2. However, you can also change to the 802.11g standard to resolve this issue.
The process for changing the configuration of the wireless router may vary depending on the manufacturer. If the router was provided by your Internet Service Provider (ISP), you may want to contact them for support. You may also be able to find information about changing the router’s settings in your router’s manual, or on the website of the manufacturer.
Note This issue often occurs with Actiontec wireless routers, which are configured by default to use 802.11n and WEP.
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