Article ID: 292928 - Last Review: April 9, 2007 - Revision: 2.5

Names are not resolved as expected when the name cache is full in Outlook 2002 and Outlook 2003

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This article was previously published under Q292928
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SYMPTOMS

When you have 1,000 names in the name cache (the maximum that Microsoft Outlook allows), and you start Outlook, there is a noticeable delay in displaying the drop-down list when you type a name from the cache.
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CAUSE

This behavior occurs because Outlook loads the cache on startup.
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WORKAROUND

To work around this behavior, either turn off the AutoComplete feature or delete some names from the cache.

To turn off AutoComplete:
  1. On the Tools menu, click Options.
  2. In the Options dialog box, click Email Options, and then click Advanced E-mail Options.
  3. In the When sending a message group, click to clear the Automatic name checking check box.
To delete names from the cache:
  1. In the Inbox folder, click New, and then, in the To box, type the first several letters of a recipient's name.
  2. When the drop-down list appears, select names to delete, and then press DELETE.
  3. Quit and then restart Outlook.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
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APPLIES TO
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002 Standard Edition
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Keywords: 
kbexpertisebeginner kbtshoot kberrmsg kbstartprogram kbprb kbpending KB292928
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