Message that you send by using Hotmail appears in both PST and Hotmail "Sent Items" folders

Article translations Article translations
Article ID: 293003 - View products that this article applies to.
This article was previously published under Q293003
Expand all | Collapse all


When you send an e-mail message by using a Hotmail account in Microsoft Outlook, the message appears in both the PST (Personal Store) and Hotmail "Sent Items" folders.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


If you are accessing Hotmail only from the Web page or by using the account inside MSN Explorer (for example, using your Web Browser, not using Outlook) then the Sent mail is only on the Hotmail or MSN mail servers.

Note Only MSN users who have upgraded to MSN Explorer will use the HTTP service to access their MSN e-mail. Users who are still using MSN 5.3 or earlier still need to use a POP3 account to receive e-mail.


Article ID: 293003 - Last Review: March 24, 2007 - Revision: 2.1
  • Microsoft Office Outlook 2007
  • Microsoft Outlook 2002 Standard Edition
kbbug kbinterop kbnofix KB293003

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from