Article ID: 293003 - View products that this article applies to.
This article was previously published under Q293003
When you send an e-mail message by using a Hotmail account in Microsoft Outlook, the message appears in both the PST (Personal Store) and Hotmail "Sent Items" folders.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
If you are accessing Hotmail only from the Web page or by using the MSN.com account inside MSN Explorer (for example, using your Web Browser, not using Outlook) then the Sent mail is only on the Hotmail or MSN mail servers.
Note Only MSN users who have upgraded to MSN Explorer will use the HTTP service to access their MSN e-mail. Users who are still using MSN 5.3 or earlier still need to use a POP3 account to receive e-mail.
Contact us for more help
Connect with Answer Desk for expert help.