Ctrl+Alt+Insert Remote Desktop keyboard shortcut doesn't work in Windows 8.1 or Windows Server 2012 R2

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Article ID: 2930340 - View products that this article applies to.
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Symptoms

On a computer that's running Windows 8.1 or Windows Server 2012 R2, you specify the Ctrl+Alt+Insert keyboard shortcut to access Remote Desktop Services instead of the previous Ctrl+Alt+Delete shortcut. Or, you use an application (such as VMWare) that has applied this keyboard shortcut replacement. However, you discover that the Ctrl+Alt+Insert keyboard shortcut does not trigger Remote Desktop access on the computer. 

Cause

This issue occurs because a new feature in Windows 8.1 and Windows Server 2012 R2 already uses the Ctrl+Alt+Insert keyboard shortcut.

Resolution

To resolve this issue, install update 2919355. For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Third-party information disclaimer

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The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
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Properties

Article ID: 2930340 - Last Review: April 8, 2014 - Revision: 1.0
Applies to
  • Windows 8.1 Enterprise
  • Windows 8.1
  • Windows 8.1 Pro
  • Windows Server 2012 R2 Datacenter
  • Windows Server 2012 R2 Essentials
  • Windows Server 2012 R2 Foundation
  • Windows Server 2012 R2 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseadvanced KB2930340

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