Visio2002: TrueType Text Prints Through Filled Shapes on Some HP PCL Printers

View products that this article applies to.

This article was previously published under Q293167

For a Microsoft Visio 2000 version of this article, see 287702 (http://support.microsoft.com/kb/287702/EN-US/ ) .

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SYMPTOMS

When you print a drawing that has layered shapes containing text, the text may appear in the printed output even when it does not appear in the drawing or in Print Preview.

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CAUSE

This behavior occurs if all of the follow conditions are true:

You are using a Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me)-based computer.

-and-
You print to a Hewlett-Packard (HP) LaserJet 4 or 5 PCL printer. -and-
The shape that contains the text is covered by another shape that has an opaque, non-white fill.

The HP printer driver incorrectly prints all the text on a page regardless of the layers.

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RESOLUTION

To work around this issue, use a different printer driver, or use the LaserJet III driver that comes with your version of Windows.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact the third-party companies mentioned in this article, visit the following Microsoft Web site:

http://support.microsoft.com/gp/vendors (http://support.microsoft.com/gp/vendors)

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