The Microsoft Exchange Information Store service (Store.exe) crashes. Then, a failover between database availability group (DAG) members occurs. When this issue occurs, you cannot connect to your mailbox.
To resolve this issue, install the following update rollup:
2936871
(http://support.microsoft.com/kb/2936871/
)
Update Rollup 6 for Exchange Server 2010 Service Pack 3
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Event information
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Event ID 1000 and 7031 that resemble the following are generated in the Application log:
Time: Data & Time
ID: 1000
Level: Error
Source: Application Error
Machine: Machine
Message: Faulting application name: store.exe, version: version, time stamp: time stamp
Faulting module name: store.exe, version: version, time stamp: time stamp
Exception code: 0xc0000005
Fault offset: 0x00000000003a53d8
Faulting process id: 0x21b0
Faulting application start time: 0x01cf1e9ea1d0cc84
Faulting application path: C:\Program Files\Microsoft\Exchange Server\V14\bin\store.exe
Faulting module path: C:\Program Files\Microsoft\Exchange Server\V14\bin\store.exe
Report Id: 6d7098e9-8d6d-11e3-940b-d89d6719670d
Faulting package full name:
Faulting package-relative application ID:
Time: Data & Time
ID: 7031
Level: Error
Source: Service Control Manager
Machine: Machine
Message: The Microsoft Exchange-Informationsspeicher service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Neustart des Diensts.
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Article ID: 2934091 - Last Review: Tuesday, 27 May 2014 - Revision: 1.0
Applies to
- Microsoft Exchange Server 2010 Service Pack 3, when used with:
- Microsoft Exchange Server 2010 Enterprise
- Microsoft Exchange Server 2010 Standard
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