You can't enter text in the body of email messages in Outlook on the web in Internet Explorer

  • Article
  • Applies to:
    Exchange Online, Exchange Server 2016 Enterprise Edition, Exchange Server 2016 Standard Edition, Exchange Server 2013 Enterprise, Exchange Server 2013 Standard Edition, Exchange Server 2010 Enterprise, Exchange Server 2010 Standard

Original KB number:   2935743

Symptoms

When you compose or reply to email messages in Outlook on the web (formerly known as Outlook Web App (OWA)) in Internet Explorer, you discover that you can't enter text in the body of the email messages.

Cause

This issue may be caused by a third-party antivirus add-on to your web browser.

Resolution

Disable the third-party antivirus add-on to your web browser. To do this in Internet Explorer, follow these steps:

  1. Start Internet Explorer.
  2. On the Tools menu, select Manage add-ons.
  3. In the list of add-ons, select the add-on that you want to disable, select Disable, and then select Close.

You may have to restart Internet Explorer for the changes to take effect.

More information

Still need help? Go to Microsoft Community or the Microsoft Q&A.