Article ID: 2935873 - View products that this article applies to.
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Consider the following scenario:
  • You have a computer that is running Windows 8.1 or Windows Server 2012 R2.
  • You try to print a document by using a modern app.
  • The PageMediaSize valuespecified in the print options from the Devices charmis set to a value that differs from what was specified in the app.
In this scenario, the document is printed on paper of a size that differs from what the modern app specified.


To resolve this issue, install update 2919355. For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Note If the printer does not support a certain PageMediaSize value, then you cannot select that valueas default even after this hotfix is installed.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about PageMediaSize, go to the following MSDN webpage:
Supported PrintTicket features


Article ID: 2935873 - Last Review: June 16, 2014 - Revision: 2.0
Applies to
  • Windows 8.1
  • Windows 8.1 Enterprise
  • Windows 8.1 Pro
  • Windows Server 2012 R2 Foundation
  • Windows Server 2012 R2 Standard
  • Windows Server 2012 R2 Essentials
  • Windows Server 2012 R2 Datacenter
kbqfe kbfix kbsurveynew kbexpertiseadvanced KB2935873

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