Article ID: 293889 - View products that this article applies to.
This article was previously published under Q293889
If you run System Restore to return to a checkpoint that you created before you installed your current, problematic printer driver, which has some files in common with a previously-installed printer driver, System Restore does not automatically roll back the driver to the previously installed driver.
This problem occurs because the architecture for printer drivers does not define exclusive file extensions that are used when you create printer drivers. Therefore, it is impossible to define a list of file extensions that exclusively represents printer drivers.
If you perform a search for Microsoft-provided printer driver file extensions, the results yield:
To resolve this problem, open the printer properties, on the Advanced tab click the last driver that you installed from the Driver list, and then click OK to apply.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For troubleshooting steps and an automatic fix for common printer problems in Windows, please see the following Microsoft web page:
Troubleshooter: Printer problems in Windows
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