Text fonts mapped to PostScript device fonts in Visio 2002 drawings are not printed correctly

When you print a Microsoft Visio drawing, some of the fonts that you used in the drawing may not be printed correctly.

This behavior can occur if you print the drawing to a PostScript printer.

To work around this issue, set the Advanced Options settings for your PostScript printer to download True Type Fonts as Softfonts. To do this, follow these steps:

1. On the File menu, click Print, and then click Properties.
2. Click the Layout tab. Click Advanced.
3. In the Advanced Options dialog box, under True Type Font, click Download as Softfont and then click OK three times to print your drawing.

On Microsoft Windows NT 4.0 only

1. On the File menu, click Print, and then click Properties.
2. Click the Font tab. Click Print as graphic.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

When you print to a PostScript printer, some of the standard TrueType fonts are mapped by the driver to printer-resident fonts. For example, Arial is mapped to Helvetica, Times New Roman is mapped to Times, and so forth. When you print from Microsoft Visio 2002, the characters that are printed are incorrect whenever text is formatted with a font that is mapped in this manner. If text is formatted with a font that is not mapped to a device font, but is instead converted to a Type 1 font and downloaded, the text is printed correctly.

For more information about printing to a PostScript printer, type about support for text fonts in the Ask a question box or the Answer Wizard, and then press ENTER to view the topics. For more information about how to troubleshoot similar issues, click the following article numbers to view the articles in the Microsoft Knowledge Base: