DNS corporate network name resolution fails after you connect a Windows 8.1-based computer to a Check Point VPN server

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Article ID: 2939239 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You have a computer that is running Windows 8.1.
  • You have a Check Point virtual private network (VPN) server that has multiple domain name system (DNS) suffixes configured.
  • You connect your computer to the Check Point VPN server.
In this scenario, multiple namespaces are passed to the VPN client incorrectly. Therefore, the name resolution policy table (NRPT) becomes corrupted, and all corporate network name resolutions fail.

Resolution

To resolve this issue, install update 2919355. For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 2939239 - Last Review: April 8, 2014 - Revision: 2.0
Applies to
  • Windows 8.1 Enterprise
  • Windows 8.1
  • Windows 8.1 Pro
  • Windows 8.1 RTM
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2939239

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