"0x0000005C" Stop error after you enable a hypervisor solution on a Windows 8.1-based device

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Article ID: 2939259 - View products that this article applies to.
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Symptoms

Assume that you have an Intel 64-bit architecture-based device that is running Windows 8.1. After you enable a hypervisor solution on the device, the device cannot start. Additionally, a "0x0000005C" Stop error (HAL_INITIALIZATION_FAILED) occurs.

Cause

This issue occurs because the hypervisor solution does not handle multiple hardware interrupts as expected.

Resolution

To resolve this issue, install update 2919355. For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 2939259 - Last Review: April 8, 2014 - Revision: 2.0
Applies to
  • Windows 8.1 Enterprise
  • Windows 8.1
  • Windows 8.1 Pro
  • Windows 8.1 RTM
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseadvanced KB2939259

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