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OAER: Word Stops Responding When You Try to Send Word Document As Attachment

Article ID: 294661 - View products that this article applies to.

This article was previously published under Q294661

Thank You for Your Help!

Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you avoid experiencing this problem again in the future.

ERROR SIGNATURE

This article describes a problem that can have the following error signatures:

App Name      App Version      Module Name      Module Version      Offset
--------------------------------------------------------------------------
winword.exe   10.0.2627.0      winword.exe      10.0.2627.0         0040315e
winword.exe   10.0.2627.0      winword.exe      10.0.2627.0         005e9ab6
winword.exe   10.0.2930.0      winword.exe      10.0.2930.0         00403c20

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SYMPTOMS

When you send a Microsoft Word 2002 document as an attachment, you may receive the following error message:

Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

Note When you view the data in the error report, the report contains an error signature similar to the error listed at the begining of this article.

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CAUSE

This problem may occur if you send multiple files to a mail recipient as attachments, and the file name of the second file that you send is longer than the file name of the first file. The error message appears when you try to send a third file as an attachment.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841

(http://support.microsoft.com/kb/307841/EN-US/ )

OFFXP: How to Obtain the Latest Office XP Service Pack

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WORKAROUND

To work around this problem, send the document with the longer file name before you send the document with the shorter file name.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

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MORE INFORMATION

The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The Office Error Reporting dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try and identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

(http://oca.microsoft.com/en/dcp20.asp)

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283768

(http://support.microsoft.com/kb/283768/EN-US/ )

OFFXP: End User Privacy Policy in Application Error Reporting

289508

(http://support.microsoft.com/kb/289508/EN-US/ )

HOW TO: Read the Error Signature from Office Application Error Reporting If Program Quits Unexpectedly

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