You receive an error message when you open from or save to a domain Dfs in Office 2000

Article ID: 294687 - View products that this article applies to.
This article was previously published under Q294687
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986
(http://support.microsoft.com/kb/256986/ )
Description of the Microsoft Windows registry
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SYMPTOMS

When you enter a UNC path to a distributed file system (Dfs) share where the domain name is different from the network basic input/output system (NetBIOS) name, you receive an error message similar to the following:
You do not have access to the folder '\\Dfs domain name'. See your administrator for access to this folder.
Or, you receive the following error message:
'\\domainname' could not be found. Check the spelling of the file name, and verify that the file location is correct. If you are trying to open the file from your list of most recently used files on the File menu, make sure that the file has not been renamed, moved, or deleted.
Note In this error message, domainname is the NetBIOS domain name.
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CAUSE

The NetBIOS name of the domain is different from the Domain Name System (DNS) name.
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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
276367
(http://support.microsoft.com/kb/276367/ )
How to obtain the latest Office 2000 service pack
After you install the latest service pack, you must add and set a registry value as described in the "More Information" section of this article.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time      Size    File name
   ------------------------------------------------------
   14-Jul-2001  02:19  4,028,572  Mso9_admin.msp (Admin)
   13-Jul-2001  22:30  1,948,212  Mso9.msp       (Client)
After the hotfix is installed, the following files will have the listed attributes or later: 
   Date         Time   Version      Size       File name
   -----------------------------------------------------
   13-Jul-2001  15:33  9.0.0.5512   5,595,185  Mso9.dll
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WORKAROUND

To work around this problem, map a network drive directly to \\Dfs domain name\share name.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).
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MORE INFORMATION

New registry value required

To activate the hotfix for this issue, you must add and set a registry value. You can use the file 3307on.reg to set this value, or you can set the value manually. To do this manually, follow these steps.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
  1. Start Registry Editor (Regedit.exe).
  2. Locate and select the following key in the registry:
    HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Common
  3. On the Edit menu, point to New, click DWORD Value, and then type AlternateParseDisplayNameMethod as the value name. Press ENTER.
  4. Double-click the value name.
  5. In the Value data box, type 1 and then click OK.
  6. Quit Registry Editor.
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Properties

Article ID: 294687 - Last Review: January 31, 2007 - Revision: 2.5
APPLIES TO
  • Microsoft Office 2000 Developer Edition
  • Microsoft Office 2000 Premium Edition
  • Microsoft Office 2000 Professional Edition
  • Microsoft Office 2000 Small Business Edition
  • Microsoft Office 2000 Standard Edition
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbbug kberrmsg kbfix kboffice2000sp3fix KB294687
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