Article ID: 2947485 - View products that this article applies to.
Consider the following scenario:
This problem occurs because of some registry keys related to app registration that are not cleaned up correctly during the media refresh process. These registry keys cause problems for app registration tasks for end-users during the first logon.
To work around this problem, you have to clean up the AppReadiness registry keys. To do this, use one of the following methods.
Mount the installation media and the HKLM registry hive offline, and then delete the AppReadiness registry keys. To do this, run the following commands from the command prompt:
dism.exe /mount-image /imagefile:<path to WIM> /index:<index> /mountdir:c:\temp\mount reg load HKLM\TempFix C:\temp\mount\Windows\System32\Config\Software reg delete HKLM\TempFix\Microsoft\Windows\CurrentVersion\AppReadiness\S-1-5-18 /f reg delete HKLM\TempFix\Microsoft\Windows\CurrentVersion\AppReadiness\S-1-5-21-1445756777-203018680-2844431724-500 /f reg unload HKLM\TempFix dism.exe /unmount-image /mountdir:c:\temp\mount /commit
Boot into the installed operating system, stop the AppReadiness service, delete the AppReadiness registry keys, and restart the computer.
To stop the AppReadiness service and delete the AppReadiness registry keys, run the following commands from the command prompt:
sc stop AppReadiness reg delete HKLM\Software\Microsoft\Windows\CurrentVersion\AppReadiness\S-1-5-18 /f reg delete HKLM\Software\Microsoft\Windows\CurrentVersion\AppReadiness\S-1-5-21-1445756777-203018680-2844431724-500 /f
Registry keys related to per-user app installation are not cleaned up as needed after audit mode customizations. As a result, in-box apps fail to install, which causes the five-tile Start screen layout.
This problem is scheduled to be resolved in the next media refresh.
Article ID: 2947485 - Last Review: August 22, 2014 - Revision: 2.0