You may be unable to browse the network

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Article ID: 294756 - View products that this article applies to.
This article was previously published under Q294756
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SYMPTOMS

When you attempt to browse the network by means of either My Network Places or a program (that can access network resources), your computer may experience an extreme slowdown or the program may display a "Not Responding" message.

CAUSE

This behavior can occur if your computer has the Kaspersky antivirus program version 4.0. installed.

RESOLUTION

Kaspersky recommends that users who have version 4.0.4.0 installed reset the Kaspersky antivirus monitor and turn off network monitoring.
For more information, visit the following Kaspersky Web site:
http://www.kaspersky.com/
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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Article ID: 294756 - Last Review: February 7, 2006 - Revision: 2.3
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbnetwork kb3rdparty kbprb KB294756

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