You receive an " This installation package could not be opened" error message when you install Office XP

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Article ID: 294978 - View products that this article applies to.
This article was previously published under Q294978
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SYMPTOMS

When you run Setup, you may receive the following error message:
This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify this is a valid Windows Installer package.

CAUSE

This error message can occur if the name of the network share from which you are running Setup is more than 12 characters in length (13 characters or more). For example, you receive the error message if the path to Office Setup is:
\\server\long_share_name\Off2002\CD1\Setup.exe
In the preceding path, the long_share_name is more than 12 characters.

RESOLUTION

To resolve this problem, rename the network share from which you are running Setup. For example, if the path to Office Setup is
\\server\long_share_name\Off2002\CD1\Setup.exe
rename the network share to share_name. This makes the new path to Office Setup the following:
\\server\share_name\Off2002\CD1\Setup.exe
Because share_name is 12 characters or fewer, you will not receive the error message when you run Setup for Office.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 294978 - Last Review: December 4, 2007 - Revision: 1.4
APPLIES TO
  • Microsoft Office XP Professional Edition
  • Microsoft Office XP Small Business Edition
  • Microsoft Office XP Standard Edition
  • Microsoft Office XP Standard Edition for Students and Teachers
  • Microsoft Office XP Developer Edition
  • Microsoft Access 2002 Standard Edition
  • Microsoft Excel 2002 Standard Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Word 2002 Standard Edition
Keywords: 
kbsetup kbtshoot kbpending KB294978

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