Error when you try to reset your password in Azure, Office 365, or Intune: Oops! We encountered an unexpected error while contacting you
This article describes an issue in which you receive an error message when you try to reset your password in Microsoft Azure, Office 365, or Microsoft Intune. To resolve this problem, work with your administrator to update your telephone number(s).
Original product version: Microsoft Entra ID, Microsoft Intune, Cloud Services (Web roles/Worker roles)
Original KB number: 2951260
Symptoms
When you try to reset your password in Microsoft Azure, Microsoft Office 365, or Microsoft Intune, you receive the following error message:
Oops! We encountered an unexpected error while contacting you.
Cause
This issue occurs because the telephone number that we have on file may be incorrect, and we were unable to reach you.
Resolution
To resolve this problem, work with your administrator to update your telephone number(s).
Note
If available, try to use another method such as using your mobile phone, office telephone, or mobile app.
Contact us for help
If you have questions or need help, create a support request, or ask Azure community support. You can also submit product feedback to Azure feedback community.
Feedback
https://aka.ms/ContentUserFeedback.
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